Built-In Email And SMS

Keep Everyone Connected

Email and SMS are included as business communication tools, with individual events for customers, owners, managers, and service providers.

Explore This Capability
Home Site Features Built-In Email And SMS
On This Page · 71 Capabilities
  1. Email Included For Business Communications
  2. SMS Included For Critical Notifications
  3. SMS Available For Other Enabled Events
  4. Owner-Initiated Messages
  5. Automatic Event Messages
  6. Branded Message Templates
  7. Message Preview
  8. Recipient Communication Preferences
  9. Message History And Delivery Results
  10. Optional Promotional Messages
  11. Welcome And Account Setup
  12. Password Recovery
  13. Order Confirmation
  14. Order Changes
  15. Pickup Reminder
  16. Ready For Pickup
  17. Delivery Dispatch
  18. Delivery Completion
  19. Order Cancellation
  20. Payment Receipt
  21. Outstanding Balance Reminder
  22. Refund Confirmation
  23. Appointment Request Received
  24. Appointment Confirmation
  25. Appointment Reminder
  26. Appointment Rescheduled
  27. Appointment Cancelled
  28. Provider Assigned Or Changed
  29. Provider On The Way
  30. Service Completed
  31. Service Preparation Instructions
  32. Google Review Request
  33. Personal Follow-Up
  34. Business Closure Or Disruption
  35. New Customer Registration
  36. New Contact Inquiry
  37. New Order
  38. Customer Cancellation
  39. Today’s Pickup And Delivery Summary
  40. Uncollected Order
  41. Delayed Order
  42. Low Stock
  43. Out-Of-Stock Product
  44. Outstanding Payment
  45. New Service Request
  46. Unscheduled Service Request
  47. Partially Scheduled Job
  48. Unaccepted Provider Assignment
  49. Provider Schedule Change
  50. Late Or Unfinished Service
  51. Failed Communication
  52. New Review
  53. Review Requiring Attention
  54. Monthly Review Report
  55. New Notification Of Concern
  56. Unresolved Concern Reminder
  57. Daily Business Summary
  58. New Assignment
  59. Assignment Changed
  60. Assignment Removed
  61. Upcoming Appointment
  62. Daily Work Schedule
  63. Customer Or Address Change
  64. Service Instructions Changed
  65. Appointment Cancelled
  66. Appointment Rescheduled
  67. Customer Not Available
  68. Owner Message
  69. Urgent Business Notice
  70. Assignment Follow-Up
  71. Completion Follow-Up

Built-In Email And SMS

Communication Tools

Email Included For Business Communications

Business email keeps order updates, account messages, and customer communication connected to the website.

SMS Included For Critical Notifications

Critical notifications can reach the appropriate person by SMS when time matters.

SMS Available For Other Enabled Events

Enable SMS for other events you choose, giving your business control over how alerts are delivered.

Owner-Initiated Messages

Send a personal message when a situation needs your judgment and a human touch.

Automatic Event Messages

Connect messages to business events so customers and staff receive the updates you enable.

Branded Message Templates

Use consistent branding and clear wording across customer and staff messages.

Message Preview

Review a message before sending it so the recipient receives the right details.

Recipient Communication Preferences

Respect the communication choices recorded for each recipient when delivering messages.

Message History And Delivery Results

Review message history and delivery results to see what was sent and what needs follow-up.

Optional Promotional Messages

Keep optional offers and seasonal announcements separate from essential order and account communications.

Built-In Email And SMS

Customer Notifications

Welcome And Account Setup

Welcome the customer with the account information and next steps they need to begin using the website.

Password Recovery

Send the customer a password recovery link when they request help regaining access.

Order Confirmation

Confirm the placed order and give the customer a useful reference for the purchase.

Order Changes

Explain changes to the customer’s order so quantities, prices, and arrangements remain clear.

Pickup Reminder

Remind the customer about their arranged collection time.

Ready For Pickup

Tell the customer that their prepared order is available for collection.

Delivery Dispatch

Notify the customer when the delivery leaves for its destination.

Delivery Completion

Confirm that delivery has been completed.

Order Cancellation

Tell the customer when their order is cancelled and identify the affected order.

Payment Receipt

Notify the customer when a payment is recorded against their invoice.

Outstanding Balance Reminder

Remind the customer about an outstanding balance with the relevant invoice details.

Refund Confirmation

Confirm a recorded refund and the order it relates to.

Appointment Request Received

Acknowledge a service request so the customer knows the business has received it.

Appointment Confirmation

Send the confirmed appointment details once arrangements are set.

Appointment Reminder

Remind the customer of the upcoming service time and location.

Appointment Rescheduled

Send revised appointment details when the schedule changes.

Appointment Cancelled

Notify the customer that an appointment has been cancelled.

Provider Assigned Or Changed

Tell the customer who is assigned to the service or when that assignment changes.

Provider On The Way

Let the customer know their provider is on the way.

Service Completed

Confirm completion of the customer’s booked service.

Service Preparation Instructions

Send practical instructions that help the customer prepare for the appointment.

Google Review Request

Invite the customer to leave an honest Google review using your business’s review link.

Personal Follow-Up

Send a personal message after a visit, order, or customer conversation.

Business Closure Or Disruption

Tell affected customers about a closure or disruption that changes their arrangements.

Built-In Email And SMS

Owner And Manager Notifications

New Customer Registration

Notify the owner or manager when a customer joins the business website.

New Contact Inquiry

Bring a customer’s contact inquiry to the person responsible for answering it.

New Order

Alert the business when an order is placed and ready for attention.

Customer Cancellation

Notify the business when a customer cancels an eligible order.

Today’s Pickup And Delivery Summary

Send a useful overview of the pickups and deliveries the team needs to handle today.

Uncollected Order

Alert staff when an order remains ready but has not been collected.

Delayed Order

Bring a delayed order to the attention of the responsible manager.

Low Stock

Notify the business when stock reaches the configured low level.

Out-Of-Stock Product

Alert the owner when a product is out of stock and needs attention.

Outstanding Payment

Identify outstanding payment activity that requires business follow-up.

New Service Request

Notify the business when a customer submits a service request.

Unscheduled Service Request

Flag a request that still needs an assigned service time.

Partially Scheduled Job

Highlight a job where only some tasks have been scheduled.

Unaccepted Provider Assignment

Notify management when a provider assignment is still awaiting acceptance.

Provider Schedule Change

Keep the owner informed when provider work is rescheduled.

Late Or Unfinished Service

Flag a service that starts late or remains incomplete.

Failed Communication

Tell the responsible staff when an email or SMS notification is unsuccessful.

New Review

Notify the owner when a review becomes available for review.

Review Requiring Attention

Bring concerning feedback to the owner’s attention.

Monthly Review Report

Deliver SynHy’s monthly review report to the chosen business recipients.

New Notification Of Concern

Alert the appropriate person when a business concern is raised.

Unresolved Concern Reminder

Remind the responsible person when an open concern still needs action.

Daily Business Summary

Summarize the day’s business activity and the work needing attention.

Built-In Email And SMS

Service Provider Notifications

New Assignment

Tell a provider about a task assigned to them.

Assignment Changed

Notify a provider when their assigned work changes.

Assignment Removed

Tell a provider when a task is removed from their responsibility.

Upcoming Appointment

Remind a provider about an upcoming appointment.

Daily Work Schedule

Send a provider the schedule they need for the day.

Customer Or Address Change

Notify the provider when customer or service-location details change.

Service Instructions Changed

Bring revised service instructions to the provider before the work begins.

Appointment Cancelled

Tell the provider when a scheduled appointment is cancelled.

Appointment Rescheduled

Send the provider the revised time when an appointment moves.

Customer Not Available

Notify the provider when the customer cannot be available as arranged.

Owner Message

Deliver an owner’s direct message to the selected provider.

Urgent Business Notice

Send an urgent operational notice to the affected provider.

Assignment Follow-Up

Follow up when an assignment needs the provider’s response.

Completion Follow-Up

Remind the provider when completion information is still required.