Order History And Tracking
Keep Customers In The Picture
Put order details, progress, and history within reach so customers can see where things stand.
Explore This CapabilityOn This Page · 10 Capabilities
Order History And Tracking
Included Capabilities
Previous Orders
Customers return to a clear list of previous and recent orders instead of searching through old messages.
Recent Orders At A Glance
The customer order list opens with the latest thirty orders, keeping recent purchases easy to reach.
Search Your Order History
Find your own orders with a text search, an invoice date range, or both together. Searches include all matching orders, including purchases outside the recent-order list.
Complete Order Details
Each order opens to its products, quantities, prices, and totals, making past purchases easy to understand.
Fulfillment Status
Customers follow progress from ordering through preparation, pickup or delivery, and completion.
Delivery Details
Recipient information, destination details, and delivery instructions stay attached to the relevant order.
Payment And Balance Information
Recorded payments and remaining balances give customers a clear view of the financial position of an order.
Order Activity History
A recorded activity history helps explain how an order has changed over time.
Cancellation Before Preparation
Customers can cancel an eligible order before preparation begins, with the business informed of the change.
AI Order Questions
Customers can ask an authorized assistant to find an order and explain its current details or status.