Automatic Order Notifications

The Right Update At The Right Moment

Keep customers and your team informed as an order moves through preparation, payment, pickup, and delivery.

On This Page · 14 Capabilities

Automatic Order Notifications

Included Capabilities

Customers receive confirmation of their placed order, while the owner receives a notice to begin processing it.

Notify customers when items, prices, or instructions change so everyone is working from the same order details.

Let customers know their order has entered preparation and is moving toward fulfillment.

Tell the customer their order is ready to collect, with the relevant pickup information.

Notify the appropriate people when a delivery order is ready for dispatch.

Tell customers when their delivery is on its way, reducing uncertainty around arrival.

Send a completion notice when the order reaches the end of its fulfillment workflow.

Keep the customer and business informed when an eligible order is cancelled.

Notify the customer when a payment is recorded and reflect the updated financial position.

Confirm a recorded refund and keep the customer informed about the adjustment.

Remind customers of an upcoming pickup so orders are collected at the arranged time.

Follow up when a ready order remains uncollected and help staff coordinate the next step.

Tell the customer about a delay or fulfillment issue so your team can manage expectations.

Choose email, SMS, or both for enabled order alerts, with settings managed centrally.